Reference

What Our Legal Page Covers

Every rule that shapes your account sits on this page in plain English — how we verify your details, what we expect from you, and where local law decides what is available in Bangladesh.

Region-based eligibilityWallet rules for bKash, Nagad, RocketAccount terms in clear EnglishSupport routes when a clause changes
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48rbajee What Our Legal Page Covers
DATA AND ACCOUNT CARE

How We Look After Your Data

Your rights under these terms only mean something if the account behind them is locked down. We tie wallet verification to the name on your profile, so a bKash, Nagad or Rocket transfer arriving from a different sender gets flagged before it credits. Login sessions record the device you used, which is how we notice a sudden change of handset or browser. Cookies do the boring but necessary work: keeping you signed in, remembering your language choice, and holding the security token that prevents a form being replayed. Clear them any time, but you will be asked to sign in again.

Device Session Checks

We log the handset and browser tied to each login. If a sign-in arrives from an unfamiliar device, we can ask for a fresh code before that session can touch your wallet or payment settings.

Wallet Name Matching

A deposit is credited only when the sender name on the bKash, Nagad or Rocket message matches your profile. Mismatched transfers are held and queried, not silently accepted, which protects the balance in your account.

Cookies We Set

Sign-in state, language preference and a form token are the cookies that matter here. Clearing your browser cookies is fine; you will simply be asked to log in again and reopen the page you came from.

Records And Requests

Account records stay with us while the account is open, and for a set period afterwards where payment or legal rules require it. Write to support to ask what we hold or to correct a detail.

REACHING OUR DESK

Ways to Reach Policy Support

If a clause on this page puzzles you, ask before you deposit — it is quicker than fixing a problem afterwards. Our support desk handles Bangladesh accounts in English and answers through live chat inside your logged-in session, so the agent can see the wallet history you are asking about. Email suits document attachments and anything you want a written trail on. Have your account number and the wallet name ready, whether that is bKash, Nagad or Rocket; the answer usually turns on which rail you used and when the transfer landed.

Live Chat After Login Open the chat panel once you are signed in. The agent can see your account state and last wallet transfer, so a question about eligibility or a held payout gets checked against real records.
Email For Documents Send scanned ID or address proof as an attachment rather than a photo in chat. Written threads also help if you later ask us to correct a name or explain a decision on your account.
Payment Query Line Disputes that start with a wallet go to the payment queue. Tell us the rail — bKash, Nagad, Rocket or Upay — the amount, and the transaction ID from the wallet app so we can trace it.

Questions About Terms And Access

These are the points Bangladesh users raise with us most often, answered the way we would answer them in chat. They cover what signing up commits you to, how wallet names are matched, and what you can ask us to change. If your situation is not here, message the desk with the section heading you were reading and we will work from that.

Yes. Creating an account is the point where the terms apply, and they stay in force on every later login, deposit or withdrawal until the account is closed. Read this page first if anything is unclear.

Access depends on your local law and eligible regions, so it is not a blanket yes. Open the site from where you live and we confirm what is supported before you send money through bKash, Nagad or Rocket.

The transfer is held and support contacts you. Send a photo of the wallet app screen showing the sender name and transaction ID. Once the name matches your profile, the amount is credited or returned, as you choose.

You can ask, and we act on it. Some records survive closure where payment trails or legal rules require retention, which we will tell you about. Everything else tied to your profile is removed after that check.

Payout checks run before money leaves the account. We ask for ID or address proof when the name, wallet or recent activity does not line up. Send the document once and the case moves forward.

They can, when a payment or market rule shifts. If a clause changes we post the new wording here and flag it inside your account. Continue using the account after that and the updated terms apply.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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