What Information We Collect and Why
We collect the details you provide when you register — your name, mobile number, and account credentials. When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we record the transaction reference and wallet-level identifiers needed to verify and reconcile that payment. We do
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not store your full bKash PIN or Nagad PIN; those stay inside your own wallet app. We also collect device and session data — your browser type, IP address, and the pages you visit — so we can keep your account secure and detect unusual login
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activity. If you contact our support team, we keep a record of that conversation to resolve your issue and improve our service. All data we hold is used for one of three purposes: running your account correctly, meeting any legal obligation that applies in your eligible
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region, or protecting the platform from fraudulent activity. We do not sell your personal data to third parties, and we do not share it with marketing partners outside the scope described in this policy. Retention periods vary by data type: transaction records are kept as long
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as applicable law requires, while session and device logs are reviewed and trimmed on a rolling basis. Your continued use of the platform after any update to this policy signals your acceptance of the revised terms, so we encourage you to check back when we notify
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you of changes.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.